Soal dan Pembahasan Front Office Staff – Secara umum materi letter text dapat dipelajari pada pelajaran bahasa Inggris pada tingkatan SMA. Pada pelajaran bahasa inggris terdapat materi letter text yang soalnya akan dibagikan pada tulisan ini beserta pembahasannya.
This text is for questions 1 to 3.
Front Office Staff
Dear Mr Subroto,
We appreciate your insightful suggestions regarding our front office staff. I myself have observed how they do their daily jobs, especially when they have to welcome customers. I do agree that their service has deteriorated. We have to improve it soon. We will design a training programme to enhance their sense of hospitality. If the situation does not change, I will take serious action against them.
Please come to my office on Monday morning. Let us discuss this situation further.
Sincerely yours,
Daniella Ayu
1. What is the purpose of the text?
A. To refuse a suggestion.
B. To warn the front office staff.
C. To propose a training programme.
D. To receive a suggestion about the front office staff’s service.
E. To complain about the service offered by the front office staff.
Pembahasan:
Pada soal di atas menanyakan “Apa tujuan dari teks tersebut?”. Pada teks tersebut merupakan letter text yang bertujuan untuk menerima saran tentang layanan staf front office (to receive a suggestion about the front office staff’s service).
Jadi, jawaban yang benar adalah (D) To receive a suggestion about the front office staff’s service.
2. According to the letter, how does the front office staff perform their task?
A. They have to handle a lot of customers.
B. They don’t welcome the customers well.
C. They have a good sense of hospitality
D. They attend hospitality training.
E. They are inexperienced.
Pembahasan:
Pada soal di atas menanyakan “Menurut surat itu, bagaimana staf front office melakukan tugasnya?”. Pada paragraf pertama teks tersebut disebutkan “I myself have observed how they do their daily jobs, especially when they have to welcome customers. I do agree that their service has deteriorated” yang memiliki arti “Saya sendiri telah mengamati bagaimana mereka melakukan pekerjaan sehari-hari mereka, terutama ketika mereka harus menyambut pelanggan. Saya setuju bahwa layanan mereka telah memburuk”.
Jadi, jawaban yang benar adalah (B) They don’t welcome the customers well.
3. “We have to improve it soon” (Paragraph 1). What does the underlined pronoun refer to?
A. Service.
B. Situation.
C. Serious action.
D. Sense of hospitality.
E. A training programme.
Pembahasan:
Pada soal di atas menanyakan “Apa yang dimaksud dengan kata ganti yang digarisbawahi?”. Pada paragraf pertama teks tersebut disebutkan “I do agree that their service has deteriorated. We have to improve it soon” yang memiliki arti “Saya setuju bahwa layanan mereka telah memburuk. Kita harus segera memperbaikinya”.
Jadi, jawaban yang benar adalah (A) Service.
Sekian Soal dan Pembahasan Front Office Staff according to the letter how does the front office staff perform their task. Semoga according to the letter how does the front office staff perform their task Soal dan Pembahasan Front Office Staff tadi dapat membantu teman-teman dalam belajar.
Referensi: https://en.wikipedia.org/wiki/Front_office
Baca juga: Soal dan Pembahasan Flooded Kitchen
Ambiz Education Search:
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